Refund Policy

We aim to deliver exactly what is agreed in your Project Agreement. If we fail to do that, we will make it right — through further work, a partial refund, or a full refund, whichever fits the situation.

Project deposits are non-refundable once work has commenced. A deposit reserves our team's time and resources for your project. If you cancel before any work begins, we refund your deposit in full within 14 business days.

If you cancel after work has begun, you are entitled to receive all work completed as of the cancellation date. Payment for that completed work is due within 7 business days of cancellation.

If delivered work does not meet the specifications agreed in your Project Agreement, we will redo it at no additional charge until it does. If, after our revision commitment under the Terms of Service is exhausted, the work still does not meet the agreed specifications, we will provide a partial or full refund as appropriate.

Dedicated team engagements are billed monthly in advance and require 30 days' written notice to terminate. The final month's fee is payable in full, and no refund is available for that final month once billed.

Refunds are returned by the same method used to pay — to your original card via Stripe, or by bank transfer where the original payment was a bank transfer. Any processing fee charged to us by our payment provider may be deducted from a refund where permitted by law.

Email billing@skyensystems.com with your project reference and the reason for your request. We respond within 5 business days. Approved refunds are processed within 14 business days.

Nothing in this policy limits your rights under the Australian Consumer Law, including statutory guarantees, billing-error corrections, and duplicate-charge disputes. Where this policy and those rights differ, your statutory rights apply.

We may update this policy from time to time. The current version is always published on this page with the date it was last updated.